Refund & Cancellation Policy

At ShriPooja, we aim to provide customers with a clear and reliable purchasing experience for our astrology reports and related products.

This policy explains when an order may be cancelled, when a refund may be available and how to request assistance.

It applies to purchases made through https://www.shripooja.com.

Our digital products may include Career & Wealth Report, Love & Marriage Prediction, Janam Kundli Report and other personalised astrology reports.

A digital report may require personalised processing using the birth details and other information provided by the customer.

Cancellation before processing

Customers may request cancellation within one hour of successful payment, provided that personalised report processing has not started.

Please contact customer support promptly with your order ID and registered contact details. A cancellation request is not automatically approved merely because it has been submitted within this period.

Cancellation after processing begins

Once personalised report processing has started, cancellation requests due solely to a change of mind, incorrect information supplied by the customer or a change in personal preference may not be eligible for a refund.

However, each request will be assessed on its facts. This restriction does not remove any rights or remedies available under applicable law, including in cases of non-delivery, material service defects or misrepresentation.

After report delivery

Once a digital report has been delivered, a change of mind or dissatisfaction with an astrological interpretation alone will generally not qualify for a refund.

If the report is missing, corrupted, materially incomplete, not the report ordered or otherwise affected by a genuine fulfilment issue, contact us so we can investigate and offer an appropriate remedy, which may include correction, regeneration, replacement delivery or a refund where applicable.

Some orders include both a digital PDF report and a physical product.

Cancellation and refund eligibility will depend on the status of each component:

• Before processing or dispatch: Contact us immediately. We will check whether the report has entered processing and whether the physical product has been prepared or dispatched.
• Report processing started, physical product not dispatched: The digital component may no longer be cancellable solely due to a change of mind. We will assess whether the physical component can be cancelled and what refund, if any, is appropriate.
• Physical product dispatched: Cancellation of the shipment may no longer be possible. Eligible damage, incorrect-item or return requests will be handled under our Shipping, Return & Replacement Policy.
• Only one component is affected: We will assess the issue and any applicable remedy for that component, taking into account the package price and applicable law.

We will not automatically reject a legitimate complaint merely because an order contains a digital and physical component.

If you are charged more than once for the same order, contact us with the relevant transaction references.

After verification, an unintended duplicate payment will be refunded.

If money has been debited but the order is not confirmed, please do not immediately pay again. Contact customer support so we can verify the transaction with the payment provider.

Where a payment has failed or an order cannot be fulfilled, any refund due will be processed through the appropriate payment channel.

We may need to cancel an order because of a technical issue, unavailable product, an inability to fulfil the order, a pricing or listing error, suspected fraudulent activity or another legitimate reason.

Where payment has been collected for an order or component that we cannot fulfil, we will notify the customer and arrange an appropriate refund for the undelivered portion, subject to applicable law.

Customers are responsible for checking the birth details entered during purchase.

If you identify an error, contact us immediately. If report processing has not started, we will assess whether the information can be corrected without cancelling the order.

If a report has already been generated using the information supplied, a free revision or refund is not guaranteed solely because the customer entered incorrect details. Any request will be reviewed based on the circumstances and applicable law.

Please contact us using the customer support details listed on our Website.

Include the following information:

• Order ID.
• Name used when placing the order.
• Registered phone number or email address.
• Payment or transaction reference, where relevant.
• A clear explanation of the cancellation or refund request.
• Supporting screenshots or other evidence, if applicable.

Please do not send your full card number, CVV, UPI PIN or OTP.

We will review the request and contact you if further information is required.

Once a refund is approved, it will generally be initiated through the original payment method or another legally appropriate method agreed with the customer.

The time taken for the funds to appear in the customer's account depends on the payment gateway, bank and payment method.

We will provide available refund or transaction reference details where applicable.

We will not deduct arbitrary cancellation or processing charges. Any deduction must have a lawful basis and be disclosed where required.

A refund may not be available for a change of mind after personalised processing or successful digital delivery, subject to applicable law.

However, nothing in this policy excludes a remedy that a customer is legally entitled to receive for a service not supplied as agreed, an incorrect or defective product, a duplicate payment, misleading representations or another valid claim.

For cancellation or refund assistance:

• Business Name: Shri Pooja
• Website: https://www.shripooja.com
• Email: support@shripooja.com
• Support Hours: Monday to Saturday, 10AM to 6PM